Who we are
Canid Grove Pet Services is a sole trader business run by Lilah, providing private dog walking, drop-in visits and small animal care in Four Oaks, Sutton Coldfield and the surrounding area. This policy explains how I collect, use and protect your personal information when you enquire about, or use, my services.
What information I collect
When you get in touch, fill in a consultation form, or book a service, I may collect:
- Your name, address, phone number and email address
- Emergency contact details, and details of anyone else authorised to give me instructions about your pet
- Information about your pet, including health, behaviour, routine and vet details
- Photographs of your pet
- Home access details, where relevant to the service (for example, a key safe code)
- Payment details necessary to take payment for services
- Any other information you choose to share with me, for example in an enquiry message
Why I collect it
I use this information to:
- Understand your pet’s needs and provide safe, appropriate care
- Communicate with you about bookings, visits and any concerns
- Contact your vet, or your emergency contact, if needed
- Meet my own record-keeping, insurance and legal obligations
My legal basis for processing this information is generally that it is necessary to perform a contract with you (providing the service you’ve booked), or my legitimate interest in running my business safely and properly. Where I ask for your consent specifically, for example to contact your vet in an emergency, you can withdraw that consent at any time.
Who I share it with
I don’t sell or rent your information to anyone. I may share it with:
- Your vet, or an emergency vet, if your pet needs treatment and I can’t reach you
- Web3Forms, the service that processes enquiry and consultation forms on this website, solely to deliver your submission to me
- Anyone you specifically authorise, such as a family member named on a consultation form
I don’t use your information for marketing, and I don’t share it with third parties for their own marketing purposes.
How long I keep it
I keep your information for as long as I’m providing services to you, and for a reasonable period afterwards in case you return, or as needed for my business, insurance and tax records. If you ask me to delete your information and I have no ongoing legal or contractual reason to keep it, I will.
Cookies and this website
This website does not use analytics or advertising cookies. Fonts are loaded from Google Fonts, which may involve your device contacting Google’s servers; Google’s own privacy policy applies to that.
Keeping your information safe
I take reasonable care to keep your information secure, and only share it where necessary as set out above.
Your rights
Under UK data protection law, you have the right to ask what information I hold about you, to ask me to correct or delete it, to restrict or object to how I use it, and to ask for a copy in a portable format. To do any of this, just get in touch using the details below. If you’re not satisfied with how I’ve handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk).
Contact
If you have any questions about this policy or how your information is used, please get in touch via the contact form on the main site, or through Instagram @canidgrove.