These terms apply to anyone booking or using services from Canid Grove Pet Services (“Canid Grove”, “I”, “me”), a sole trader business run by Lilah. By booking a service, you agree to these terms. If anything here is unclear, please ask before booking.
Services
Canid Grove offers private dog walks, drop-in visits and small animal care, within Four Oaks, Sutton Coldfield and the surrounding area, as described on the main website. Prices shown on the website are current prices and may change from time to time; the price agreed at the time of booking is the price that applies to that booking.
Booking process
Before any regular booking begins, I ask new clients to complete a consultation form and meet with me and their pet in person. This lets me understand your pet’s needs properly, and lets you ask any questions. A booking is only confirmed once we’ve both agreed to go ahead following that meeting; filling in an enquiry or consultation form is not, by itself, a confirmed booking.
Accuracy of information
You’re responsible for giving me accurate, complete and up-to-date information about your pet, including their health and behaviour, and for telling me promptly if anything changes. I rely on this information to provide safe care.
Cancellations
I ask for at least 24 hours’ notice to cancel or change a booked walk or visit wherever possible. Cancellations made with less notice, or missed visits where I attend but can’t gain access or the pet isn’t there, may still be charged in full, as time will usually have already been set aside for that booking.
Payment
Payment terms will be agreed with you directly, typically in advance or on a regular basis for ongoing bookings. Please get in touch as early as possible if you’re having difficulty making a payment.
Access to your home
Where a service requires me to enter your home, you’ll provide safe, working access (for example a key, a key safe code, or by letting me in), as agreed in your consultation form. I’ll treat your home with care and take reasonable steps to secure it as I found it, including locking up and resetting any alarm.
Health, behaviour and liability
I’m insured for the services I provide. I take reasonable care of every pet in my charge, but I can’t be responsible for pre-existing medical conditions, or for behaviour or incidents arising from information about your pet that wasn’t disclosed to me. If your pet causes damage to property, or injury to another person or animal, you remain responsible for that as the owner, except where it results from my negligence.
Emergencies
If your pet needs urgent veterinary attention and I can’t reach you, I’ll act on the emergency instructions given in your consultation form. Any vet costs incurred remain your responsibility as the owner.
Weather and availability
Walks and visits may be shortened or adapted in extreme weather, for your pet’s welfare, at my discretion. All bookings are subject to my availability.
Photos and updates
I may take photos or short videos of your pet during a walk or visit to send you as an update. I won’t use these publicly, including on social media, without asking you first.
Ending the arrangement
Either of us may end an ongoing arrangement at any time, with reasonable notice where possible. I reserve the right to decline or end a booking if I have welfare or safety concerns about continuing to care for a pet.
Complaints
If you’re ever unhappy with anything, please tell me directly and as soon as possible so I can put it right — get in touch via the contact form on the main site, or through Instagram @canidgrove.
Governing law
These terms are governed by the law of England and Wales.